Public Sector Integration Platform
Connect your permitting, case management, finance, and constituent systems — so records, approvals, and reporting stay consistent across departments, without a records request turning into an archaeology project.
Federal, state, local, and education agencies use Koodisi to connect legacy systems of record with modern services — automating case routing, approvals, and cross-department reporting with the access controls and execution audit trails public accountability requires.
The integration problems behind the backlog
Three integration problems Koodisi was built to solve for public sector teams.
Legacy systems
The system of record predates the integration budget
Core case and finance systems still run, still hold the authoritative data, and have no modern API. Every new digital service becomes another custom point-to-point job, and the cost lands as a change request rather than a capability.
Department silos
One constituent, one address, four departments
The same person exists separately in permitting, licensing, billing, and service request systems. A change of address updates one of them, and the other three keep sending mail to where they used to live.
Accountability
Answering a records request means reconstructing the history
An oversight body asks who approved a case, when, and on what data. The answer is spread across a ticketing system, a shared drive, and institutional memory — so a short question turns into weeks of manual evidence gathering.
Case and Service Management
Constituent-facing services depend on systems that were never designed to talk to each other. Koodisi automates the routing and handoffs between them.
- Service request intake routed to the owning department automatically
- Case status synced back to constituent-facing portals
- Escalation routing by request type, jurisdiction, or service level
- Cross-department handoffs with a complete record of each transfer
Permitting, Licensing, and Approvals
Approval chains span departments, thresholds, and delegated authorities. Koodisi makes the routing explicit and the decisions traceable.
- Application routing by type, amount, or jurisdiction
- Multi-step approval chains with configurable delegation
- Document collection and review routing for submissions
- Every approval logged with user, timestamp, inputs, and outputs
Finance and Reporting
Reporting obligations pull data from systems that each hold part of the answer. Koodisi aggregates them on a schedule rather than by hand.
- Report data aggregated from multiple departmental systems
- Invoice and payment workflows across finance and procurement
- Scheduled data exports formatted for oversight submissions
- Threshold breaches detected in-flow and escalated automatically
Why Koodisi for Public Sector
- Established contract vehicles
- Available through Ivoyant's GSA, Texas DIR, TXSHARE, Region 13, and multiple state IT contracts — no new procurement pathway required.
- Legacy-system connectivity
- Database, SFTP, fixed-width, and XML activities connect systems of record that predate modern APIs — without a rip-and-replace program.
- Tenant isolation
- Isolated runtimes, credentials, and audit trails per tenant, with RBAC scoped to org, team, tenant, and environment.
- Decision tables for policy logic
- Model eligibility criteria, fee schedules, and routing rules as a readable grid instead of nested code — so policy owners can verify the rule without reading a workflow.
- Execution-level observability
- Error counts, P50 and P99 latency, and per-activity Gantt traces for every run. Production metrics are retained for three months.
- Governed deployments
- Approvals, versioning, and rollback on every promotion to production — the change record oversight bodies ask for, generated by default.
Every system in your public sector stack
Connect the platforms your teams already run — through native activities where they exist, and through Koodisi’s REST Client for everything else.
Case & service management
- ServiceNow
- Salesforce
- Case management systems via REST Client
- Permitting platforms via REST Client
Legacy systems of record
- Relational databases
- Oracle Database
- SFTP file exchange
- Fixed-width and CSV formats
Documents & records
- Microsoft SharePoint
- DocuSign
- Box
- XML and JSON conversion
Identity & access
- Okta
- Azure Active Directory
- SAML and OAuth providers
- API Manager client profiles
Finance & procurement
- Oracle NetSuite
- SAP
- Coupa
- Payment gateways via REST Client
Collaboration & reporting
- Microsoft Teams
- Slack
- Microsoft Power BI
- AWS S3 and Azure Storage
Don’t see your system? Anything with an API connects through Koodisi’s REST Client — no waiting on a vendor roadmap.
Browse all connectors →FAQ
Common questions
What public sector teams ask before they build on Koodisi.
Want to go deeper? Talk to a solutions architect.
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